Organization: Certification Europe
Introduction to Quality Management Systems ISO 9001
ISO 9001:2008 is an internationally recognised quality management system (QMS) standard. It is the world’s leading quality management standard and has been implemented by over one million organisations in over 170 countries globally.
ISO 9001 belongs to the ISO 9000 family of standards which is related to quality management systems. It has been created to help organisations ensure that they meet the needs of their customers and other stakeholders while also meeting statutory and regulatory requirements related to the product. The ISO 9000 family of standards deals with the fundamentals of a QMS which contains the eight management principles around which the family of standards is based.
Key Principles
ISO 9001 contains eight key principles of quality management which are not auditable but do form the fundamental characteristics of quality management:
- Customer focus and customer satisfaction
- Leadership
- Involvement of people
- Process approach
- System approach to management
- Continual improvement
- Factual approach to decision making
- Mutually beneficial supplier relationship
Course Content & Lessons
The free online Introduction to Quality Management Systems ISO 9001 training course covers the following areas and lesson topics. This course includes videos, case studies and some short questionnaires to deliver an overview of ISO 9001:2008.
The case study presented in this course is based on Certification Europe's client, Vodafone.
- Lesson 1 - ISO 9001 Quality Management Certification Overview
- Lesson 2 - Getting Started with ISO 9001:2008
- Lesson 3 - Management Responsibility & Planning
- Lesson 4 - Resource Management
- Lesson 5 - Product Realisation
- Lesson 6 - Identification and Traceability and Customer Property
- Lesson 7 - Measurement Analysis and Improvement
- Lesson 8 - Using an ISO 9001 Consultant
- Lesson 9 - Quality Objectives
Target Audience
This course is aimed at those wishing to gain an understanding of ISO 9001 and how it can be of benefit and implemented within your organisation.
Course Fees
This is a free online course. There is no cost associated with this course. Participants who successfully complete the course will receive a digital certificate of completion within their profile on the website.
How to register:
You can register for the course here:
http://www.certificationeuropeacademy.com/course/introduction-to-iso-9001/
For any further information please contact Adam at afaughnan@certificationeurope.com